Just had my 2001 Civic serviced and repaired. I needed to change the timing belt and has been looking for an honest repair shop for a while. Finally found great reviews by others while searching through the internet, I decided to try this place. Rebecca and Luis, they exceeded my expectations; they both really care about their work and customer satisfaction. I ended up having major works on my Civic since Luis found out that my brakes are getting thinner and there seemed to be a leek coming out of my right wheels. I didn't know this from the last time a Honda dealer did a thorough checking. Last but not least, I just got my car today and am really happy; it feels great and like new! As one of the reviews stated here, they do upfront and honest about the work needed to be done and they don't try to sell you a service you don't need.
Let me start by saying, " have you ever been to a auto mechanic that has a nicer customer lounge..?" You almost forget where you are..I've brought my 2001 BMW 740i to Fairfax Automotive for service a few times since finding out about their business and where they are located. The newly named Fairfax Auto Repair, due to change of ownership (formerly known as Adams Automotive), is very appropriate considering the shop's newly remodeled and revitalized look. The owner, Luis Hoyos's energetic and friendly personality is a refreshing customer experience not usually encountered when taking your vehicle in for service and repairs. Luis works hard and you really get the feeling that he cares about his work. My experience has been such that Fairfax Auto Repair would rather be upfront and honest about the work and needed to be done so that you can save money now and want to go back for any future service. I am commercial real estate agent and Luis and I have talked more than a few times and both agree that our business is based on creating relationships and we both feel the best way to keep your clients and gain more along the way is by keeping them happy!You can't beat the convenience and savings you'll recieve from Fairfax Auto Repair.... Another happy customer!
First heard about this place through a friend who had work done here. I've taken my 97 Toyota Camry here twice. The first issue 3 other auto repair places couldn't figure it out. Fairfax Auto repair identified the problem and fixed it promptly. Staff is personable and easy to talk to.
My sons Jeep would not idle. It would simply die immediately if you took your foot off the accelerator. Im a decent handy-man and would normally try to find and fix the issue myself, but my son is in college at GMU and we live in Winchester - too far to try to drive with an unreliable vehicle, so we needed someone local. We managed to nurse the Jeep in to Adams late in the afternoon just before they closed for the day. Adams called me at work early the next morning with a clear and exact explanation of the problem and what they'd done to find it. They had stayed around that evening and isolated the issue and after a check of the electronics and vacume systems came up clean, they had checked the throttle control system and found that the pintle valve was not functioning to allow some fuel to bypass the main throttle valve and maintain engine idle. I could never have found the problem myself. They didn't suggest unnecessary repairs even though his college vehicle has a number of clearly evident but irrelevant issues. Fair pricing coupled with a sound and quick fix for the issue now provides me a valuable sense of security for my son when Im not there to help - something hard to find today from a chain shop. Many kudos.
I have had a lot of issues with car mechanics in the past but after reading some of the reviews online, i thought id give this place a try even though it wasn't my closest option but im happy to say that I didn't regret my decision. Rebecca and Luis were very nice and openly honest about what needed to be fixed. They didn't try to rip me off. It felt I was droppin my car off at a friend's place. They just make you feel comfortable about having your car fixed and on top of that, they're good at what they do. These guys are honest people tryin to make a livin by honest means. There aren't enough of them nowadays. I know that they will be the first people i call when i have an issue with my car in the future
I believe the owners are new and they offered great quality service. Very knowledgeable, trustworthy, fast turnover and very fair with their pricing. Highly recommended!