Aside from the time being about 45 min. Later than expected, which might not seem like too long, is long when you're at the place already with no ride back, but they are always polite and apologetic when circumstances like these occur. Everyone there is great. Been there at least 3 times now, and they go into more detail which allows the people who don't know a whole lot, comprehend the issue. Love this place. Recommend it all the time.