Dennis G
Fairfax Auto Repair continues to provide excellent service that is directed at what is needed, rather than trying to sell you as much as they can. I highly recommend this auto repair shop.
Reviews
Melisa B
Great communication and thorough service. Even though they received the part late in the day and I had to bring it back the next day, I was very satisfied with the service.They even did my car inspection and emissions test, and put on my new plates, since I had just transferred my car registration from MA to VA!
Aubrey H
Fairfax Auto Repair made me a happy, satisfied customer because of their great customer service and willingness to explain complicated car repairs to a non-automotive specialist I'm a graduate student, and so I have to budget for when and how much my very little money goes. I went to Fairfax Auto Repair to have them review my car and let me know what's broken or wearing down, and whether it was a safety issue (does the tire have sidewall damage?) or a car functionality issue (e.g. does the Serpentine belt appear old and worn?). I paid them to review my car and came back in the estimated time they told me. They went item by item in terms of repairs and explained its implications for my car's safety and functionality. With this knowledge in hand, I'm going back to them in a week or so to have some of these repairs made now, and will have other repairs made later. So, I'm having huge peace in mind because they were able to explain clearly and without a 'hard sell' approach. I had read the great reviews on Angie's list and was not disappointed. They are now my choice auto mechanic, and I'd recommend them in a heartbeat.
Deborah P
My overall impression is that this is a good repair shop. However, I was uncomfortable with the original person who was handling things at the front desk. I found myself often confused throughout the car repair process. Some of this is due to my ignorance when it comes to car repairs. He did not ask me about the symptoms that led to our request for repair. I assumed that I told him that the car was squeaking. It is possible that I failed to tell him this piece of information because I had called so many repair places before. However, I do think that a repair shop should ask for this information before proceeding with repairs. When the work was almost done, I asked if the squeaking was fixed. He said he was unaware of this problem and that they were doing the work I requested. This left me alarmed that I might be paying for an unneeded repair. I was shocked that a repair shop would just accept our diagnosis, which left me concerned that they replaced a part without first making sure that the part was in need of replacement. He also explained an expensive problem that they discovered with our car in such a poor way that my child was afraid to ride home in the car. Near the end of the process, a man named Peter came in ( I think he is the owner.). He did an excellent job of allaying my fears. He even went to the back to show me that the part they replaced was indeed in need of replacement. He assured me that his mechanic would not replace a part that didn't need to be replaced. He also said that the problem they discovered did not put us in immediate danger but did need to be addressed. If I had originally dealt with Peter, then I think I would have returned to this shop. My guess is that the mechanic did a good job based on their good rating with Angie's List. I don't want to go to a place where I cannot trust the person at the front desk. The next day, I took my $1200+ repair to a different highly rated Angie's List company. I was much more comfortable with this place and will be returning to them in the future.
Ben P
Great service. Thank you.
Anonymous
Excellent service and prices
Reginald J
Although I walked in the door believing I knew what was wrong with my car the team took the time to analyze the noise and came back with a solution that saved me $100 plus from what I was expecting to spend. They followed that up with a good assessment of the status of my car with no pressue to get things done but discussed priortizing the issues and we developed a plan to complete the necessary repairs. I glanced into the work area and saw that the entire work area was clean which tells a lot.Last was the timeliness of the repair and I was notified that my car was ready earlier than estimated. I would strongly recommend Fairfax Auto Repair for your automobile needs.
Lauren B
Excellent service and excellent work!
Derek W
After coming to Fairfax Auto Repair for the past year and a half, I continue to be very impressed with their quality of service; its the blue-print of what customer service is all about. From the front-desk to the mechanics who worked on my car. They take their jobs and customers seriously. In my experience and observation of their interaction with others customers, Ive found they patiently listen to your problems and complaints, communicate effectively and are results oriented.Thanks for the quality of service.Derek Walker
Anonymous
Excellent service and follow-up. I've found them to be reliable and thorough in their diagnosis. They also don't try to up-sell you with unnecessary work. I prefer them significantly to the dealership service department. Very pleased with their work.