My wife and I have been using Fairfax Auto Repair for many years now. I think they have serviced roughly seven different cars for us through the years. We have always been happy with the service and I can think of several situations where they went above and beyond the call of duty to help us out. I can also think of two different situations where dealer repair shops either recommended unnecessary repairs which Luis checked out and told me they were unnecessary ( he proved in the long run to be dead right) and another where they did some excellent research that proved the dealer to be wrong and again turned out to be dead on. Luis and Rebecca are great people who I trust and their staff has always been solid. I never hesitate to recommend them to others as top notch.
Great Shop close by with smart and fast top notch Jeep And BMW Techs, Helpful no pressure Service manger and very service oriented female Owner. Will always steer you to repair only what is the top priority and never inflate the bill with talking you into things that can wait so your money is well spent on what will keep you on the road
Dan and his entire staff are truly outstanding and very professional. Always complete requested service and check condition of vehicle and advise you future needed services and/or needed repairs.
I recently moved to Northern Virginia from out of state and was looking for a good, honest, repair shop to take care of our late model BMW's. I did some searching on the internet, asked around a little, and decided to go with Fairfax Auto Repair based on their solid reviews.
I could not be happier that I did!! They were very honest, extremely fair, and they very quickly worked me into their schedule on a last minute drop off.
Dan, thank you so much for your honesty, professionalism, and customer service. You have made a repeat customer out of me sir, and I'll be bringing the 535 in as well to see you soon!
This place make me feel like a small town shop where everyone knows me and make me feel like they are not ripping me off. Very professional and trustworthy people. If they tell me that my vehicle need something to be repair I don’t hesitate to give them my okay, contrary to others shops when the always find something just to get your money. Highly recommended.
Whenever I send any of our cars here for servicing, I always end up very pleased and happy after receiving our car in tip top condition. They are honest, fast and provide reasonable price for servicing. They provide better service than our car dealers. Thanks so much Fairfax Auto Repair!
WowWowWow! That's how I feel about Fairfax Auto Repair, Dan and the service team. This is the second time I've used their qualified, knowledgeable technicians to troubleshoot and repair my car. The first time, I had just spent $2,500.00 on repairs at another auto shop (4 separate appointments where I had to keep taking it back) and was still continuing to have major problems steering and managing the car on bumpy surfaces. I finally found Fairfax Auto Repair based on their reviews and I'm so glad that I did.
The Bottom line is that they were able to correct and fix major structural and steering components and I finally feel safe driving my car.
The second time, my under warranty battery short circuited and Dan went the extra mile, reached out to the manufacturer who honored the warranty and Dan and team installed a new battery at no charge to me. Car in at 7 am and done by 1 pm. Many thanks!
My first time using FFX Auto Repair--I had read the reviews on Yelp and was impressed so I gave it a shot with my car that needed a lot of work. My Ford runs like a dream now and Dan and Steve were great to work with!-thank you!!
Fairfax Auto Repair is by far the best repair facility around. We drive from Prince William County have them service our vehicles. Three reasons: Knowledge, Service and Honesty.
They often know more than the dealer. Dealer techs are great but the good ones aren't the ones servicing your vehicle. We learned this with our Mercedes. We had a mystery problem on a new vehicle that the dealership couldn't figure out. After three months we asked Fairfax Auto repair. They were able to tell us the problem and sent us back to the dealer to fix it under warranty.
They truly care about the customer. We had a new alternator installed on our Suburban. Unfortunately, it was faulty and left us stranded in Williamsburg. Even though it was a faulty part, Rebecca spent the evening finding a repair facility close by, arranging for the vehicle to be towed and repaired.
They are super honest. I can't tell you how many times we got the old bait and switch from other local repair facilities. Then we started going to Fairfax Auto Repair. They tell you what the problem is and what its going to cost before they do the job. The final cost has always been what we were quoted or less. We've never received a call telling us that the repair was going to cost more because of "unforseen" issues. They know their stuff and give you the full price upfront.
wouldn't go anywhere else.
Whenever I send any of our cars here for servicing, I always end up very pleased and happy after receiving our car in tip top condition. They are honest, fast and provide reasonable price for servicing. They provide better service than our car dealers. Thanks so much Fairfax Auto Repair!