Reviews

Anonymous

The service at Fairfax Auto Repair is always stellar. They're efficient and honest and very friendly. The staff know their stuff and happily explain what they've done and what you may need done later (and how soon) in plain language. They answer any questions thoroughly. I've referred friends to the shop and will keep doing so! I'll be back there for any repairs or maintenance!

Rating: 5

April 28, 2011

Anonymous

Honest and VERY Trustworthy. These guys (and gal) are great to deal with! Tell you everything about your car, but only give you the main points that are important to be fixed. Cars are done on time and the staff is so friendly! By far the best place I've ever taken my cars!

Rating: 5

January 10, 2011

Anonymous

I would reccommend this place for anyone in need of an honest and personable auto service. Luis (owner) does a great job explaing issues and trouble shooting problems to find the solution. He has always quoted me the lowest prices and thoroughly checks his work when complete. A lot of places will nickle and dime, but at this place every time I go there Luis is honest and extremley knowledgeable about the repairs needed. Just the fact that he takes much care into what he does and how he respects and treats customers ensures that you are truly getting top quality service from an honest company.

Rating: 5

January 6, 2011

Luis Ramirez

Rebecca and Luis are the perfect husband and wife team. Rebecca's great customer service and willingness to assist her customers and Luis's honesty great service and knowledge make the duo a pleasure to work with....I have a 2007 bmw 328Xi and my car will be going to Fairfax Auto Body from now on.

Rating: 5

December 25, 2010

Jane P.

Had to take my car in for some serious work, and again was very pleased with the straightforward info I received. I ran the estimate by two out-of-state mechanics that I am friends with, and both said the prices seemed very fair. So I went ahead with it. Definitely still a loyal customer.

Rating: 5

December 17, 2010

Anonymous

Honest and affordable. Estimate was 1/10 the cost of original estimate because they weren't trying to oversell me. Will absolutely come here for future work. Customer service was outstanding, staff was straight forward and friendly. No compalints about anything.

Rating: 5

December 2, 2010

Anonymous

I am not sure how anybody can take the review below seriously- it's pretty obvious that person is a little cuckoo. Anyway, THIS review is about Fairfax Auto Repair and not a glimpse into somebody's miserable world. I have been going to Fairfax Auto Repair since shortly after they opened after a friend recommended them. I can tell you, after getting screwed over by dealerships and other shops ONE too many times I am so thankful to have a friendly, professional, knowledgable, honest, expeditious, cost-effective mechanic. They treated my 2001 Honda Accord (which I recently traded in for a new car) like a brand new Mercedes and considering how attached and proud I was of my "little engine that could", I really appreciated that. If it's available, they will give you a loaner car if you need it and if you live nearby, Rebecca (time and availability permitting of course) will drive with you to your house and drive your car back for you- an unbelievable personal touch. Can you imagine another shop doing that? I have also gone in there and thought I needed something done (I think last time it was an alignment I thought I needed) and they came back and said I didn't need it. I love that honesty! My husband took his truck there and he told them he needed new brakes because that's what he honestly thought. They came back and said he only needed front brakes. You don't have to worry about saying too much to them- if you don't need it, they'll tell you. Most recently, I called up the shop to ask them about the cost of repairing hybrids since we are in the market. Rebecca answered my question in 30 seconds yet we were on the phone for 20 minutes talking about used vs. new hybrids, cost of batteries, selling my Honda on Craigs List vs. trade-ins... she went the extra mile with me yet again. Trust the good reviews- ignore the bad. You'll be glad you did.

Rating: 5

October 1, 2010

Anonymous

Today was my first visit - bought the oil change deal on Groupon. I came in simply to get an oil change and they got it done in less than one hour. Not only was the oil change done quickly, they gave me a complete report of things they noticed needed to be corrected and even instruction on how I might fix the minor things myself. Having bought the oil change on Groupon, a deal site, I was expecting to be upsold but I received ZERO pressure to commit to other additional cost services like you see at places like Jiffy Lube that charge you and arm and a leg for a convenient oil change and then nag you to let them do additonal services that you "need".

Rating: 5

August 9, 2010

Ryan M.

This is a bittersweet review, because it may be really selfish, but it's very hard to let the word out that we've found an amazing, down-to-earth, honest mechanic. But, we'd be doing them an injustice by not extolling their virtues and helping them grow even more.We were quoted a price of $1200 by other mechanics in town and told we needed all new brakes. This seemed ridiculous, but we were leaving town the next day for a road trip. Called around, and found Fairfax Auto Repair on Yelp.Rebecca was incredibly amazing, helpful, nice, kind, and honest. They got us in right away, took GREAT care of us, went out of their way to reassure us that the brakes were just fine, let us know a couple other minor issues on the horizon that didn't need to be worked on now but just to be aware of over the next year. Really? Not going to force us to get it done now? Who ARE these guys? They even apologized at the cost being as high as it was (though less than half the other guys' quote) only because no one made a generic part for our hub assembly and they had no choice but to go with a dealer part.Rebecca and her husband run the shop, and they are completely normal, educated, down to earth people. You will wonder why there aren't more shops like this, and you will never go anywhere else!

Rating: 5

July 29, 2010

Anonymous

From the first time I went to Fairfax Auto Repair with my 15 year old clunker, I was treated just as kindly as the luxury car drivers. They gave me an oil change, and then performed a thorough diagnostic to let me know what repairs were needed. They even prioritized the repairs so I knew which would be needed soonest, since I couldn't afford to fix everything at once. They have been upfront, honest, friendly, and always able to fit me in for an appointment if something unexpectedly pops up. I finally got a new car this week, but I will be taking it here anytime I need routine maintenance. They are the BEST!

Rating: 5

July 11, 2010