Anonymous

I am not sure how anybody can take the review below seriously- it’s pretty obvious that person is a little cuckoo. Anyway, THIS review is about Fairfax Auto Repair and not a glimpse into somebody’s miserable world. I have been going to Fairfax Auto Repair since shortly after they opened after a friend recommended them. I can tell you, after getting screwed over by dealerships and other shops ONE too many times I am so thankful to have a friendly, professional, knowledgable, honest, expeditious, cost-effective mechanic. They treated my 2001 Honda Accord (which I recently traded in for a new car) like a brand new Mercedes and considering how attached and proud I was of my “little engine that could”, I really appreciated that. If it’s available, they will give you a loaner car if you need it and if you live nearby, Rebecca (time and availability permitting of course) will drive with you to your house and drive your car back for you- an unbelievable personal touch. Can you imagine another shop doing that? I have also gone in there and thought I needed something done (I think last time it was an alignment I thought I needed) and they came back and said I didn’t need it. I love that honesty! My husband took his truck there and he told them he needed new brakes because that’s what he honestly thought. They came back and said he only needed front brakes. You don’t have to worry about saying too much to them- if you don’t need it, they’ll tell you. Most recently, I called up the shop to ask them about the cost of repairing hybrids since we are in the market. Rebecca answered my question in 30 seconds yet we were on the phone for 20 minutes talking about used vs. new hybrids, cost of batteries, selling my Honda on Craigs List vs. trade-ins… she went the extra mile with me yet again. Trust the good reviews- ignore the bad. You’ll be glad you did.