Anonymous

Adams is definately worth taking your car to. I had a car problem that was being compounded by other problems – the dealer would have most likely just fixed the first problem, sent me on my way and I would have been back. The technicians at Adams spent the time to not only diagnose my problem, but also look into why the issue appeared in the first place, and fixed those also. The best part for me was the personalized service – they spent the time to explain everything that was being done, in terms I could understand, and why they were doing it. It really took some of the “black box” out of auto repair. While my repair was fairly expensive, I know without a doubt it would have been more had I taken it to the dealer. I would highly recommend Adams Automotive as an honest, fair priced, and technically competent alternative.UPDATE: Satisfied Customer…..AGAIN!!!After my first positive experience, I decided to bring my other car (BMW) in with a problem that I had been putting off fixing. While this problem (door lock actuator) was easier than the first car, they were able to get my car in right away. Not only did they confirm the door actuator was broken, but they also found my power window motor was damaged and definately on its way out, saving me time and money. Furthermore, I found that their knowledgable staff was able to get confirmation of coverage on my warranty I purchased from CarMax on the first day in the shop and the whole thing was fixed the same day – he even stayed late to fix it for me (by his own accord – I was willing to wait two days)……the only thing I keep thinking is “why deal with the mega-dealership when these guys do warranty work too?” The same friendly, informative service calls letting me know the status of my car, warranty and repair continued. Service professionals such as doctors, veterinarians, and mechanics are a dime-a-dozon (and anyone who has dealt with a bad one, knows the pain), but good ones are hard to find – I almost did not want to write all this because I want to keep them to myself. I also love that I can talk to the owner of the shop in person and have him explain what he did to repair my car – an owner/operator who takes pride in his work and cares about his customers is truely rare these days. Keep this up and youve got a customer for life!!!!